A Customer Service Lesson from B Hotel in Orlando

Barbra Pleadwell and I just returned from a three-day confab of public relations professionals from 50 major markets across the US— the PR Consultants Group.  http://www.prconsultantsgroup.com/directory/

The conference was at the B Hotel in Orlando, but the hotel, recently acquired by the B Hotel and Resorts group,  wasn’t finished.

We weren’t on the planning committee so don’t know the behind-the-scenes details, but what we experienced was first class customer service, despite an unfinished hotel with some construction going on.

It was clear the B Hotel management understood the potential downside of a bunch of PR folks for all over the country having a bad experience.  Staff went to extraordinary lengths to make us comfortable, from tasty food to speedy room service, always-friendly staffers and services provided complimentary at every turn.

Then, when weather canceled some of the participants’ flights home, B Hotel was kind enough to let them stay on, free-of-charge.

Posted by Barbara Hastings

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Girl Scout Cookie Drop

Today, Girls Scouts of Hawai‘i kicked off its annual “cookie season” with a cookie drop topping record orders of more than 387,500 boxes of Thin Mints, Tag-a-Longs, Samoas and other Girl Scout cookies statewide. Jai Cunningham of KHON 2 news came by and spoke with four lucky Girl Scouts from Daisy and Brownie Troop 445 of the Aiea and Pearl City area. Jai’s favorite Girl Scout cookies are Tagalongs. What is your favorite flavor?

To watch the segment, click here.

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Parker Ranch featured in “Where You Live” segment

Parker Ranch and the community of Waimea were recently featured on KITV-4′s popular segment, “Where You Live.”  The segment showcases the people and places that make Hawai‘i so unique.

To view the segment, click here.

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Dutch Kuyper Tops PBN’s 10 to Watch in 2014 List

Neil “Dutch” Kuyper, President and CEO of Parker Ranch on Hawaii Island, was named one of Pacific Business News’ (PBN) 1o leaders to watch in 2014.  Of particular interest to PBN was Parker’s three-point strategy to leverage existing assets and businesses owned and operated by the Ranch.  The strategy compels Parker to find emerging opportunities in energy, agriculture and community development.

As head of one state’s largest landowners, Dutch is poised to explore and implement innovative strategies that support sustainability and improve the quality of life in Waimea.

To learn more about Parker Ranch’s strategy, click here.

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Hu Honua receives PUC approval

Hu Honua Bioenergy (HHB) received regulatory approval from the Public Utilities Commission for its Power Purchase Agreement with Hawaiian Electric Light Company.  HHB is refurbishing the former Pepeekeo Sugar Mill into a 21.5-megawatt biomass-fueled power plant.  The facility will provide the Hawaii Island with up to 10 percent of its electricity needs each year for up to 20 years.  The biomass-to-energy plant is expected to be operational in 2015.

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Coalition for Tobacco-Free Hawaii Honors Mayor Kirk Caldwell

Mayor Kirk Caldwell received a plague and mini outrigger canoe paddle today from the Coalition For A Tobacco-Free Hawaii in honor of his advocacy and support to protect Hawaii communities and its youth from second-hand smoke. Six smoking prohibitions were passed in 2013 including: Act 227, to prohibit the sale of e-cigarettes to persons under the age of 18 years; Bill 25, to ban smoking at all City beaches and parks island-wide; Bill 72, the smoke-free beaches law; Bill 28, to ban smoking within a 20-foot diameter of City bus stops; SB 642, for tobacco product placement in stores and Bill 28, prohibition of e-cigarettes on City buses. Majority of these bill take immediate effect in 2014, and the others mid-year.

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Hapalua: Hawaii’s Half Marathon – Team H&P for Priory!

Dawn, Tamalyn, Keno, Barbra, Lynne, and Jesse participated in the 2013 Hapalua Half Marathon on Sunday, March 10, 2013 at Kapiolani Park in support for St. Andrews Priory.

This year was the second year in a row team “H&P for Priory” participated in the half marathon team relay.  H&P competed against 49 teams, finishing in 13th place! St. Andrew’s Priory raised a total of $5,900, the third highest amongst all Hapalua relay teams! Go Priory!

Tamalyn, Lynne, Barbra, Keno, Dawn and Ryan at the finish line!
For more information about St. Andrew’s Priory please visit: http://www.priory.net/
For more information on the Hapalua: Hawaii’s Half Marathon please visit: http://thehapalua.com/
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H&P’s Kierkiewicz Appointed to HI Island Development Board

Ashley Kierkiewicz, Account Executive at Hastings & Pleadwell, has taken a seat on the Hawaii Island Economic Development Board (HIEDB).

HIEDB is a non-profit corporation that partners with federal, state, county and private resources to support balanced private sector growth on Hawaii Island. HIEDB focuses on the areas of agriculture, astronomy, education, clean energy, research and tourism.

“It is a testament to Ashley’s keen intellect and her rooted sense of Hawaii Island that she has been named to this prestigious board so early in her career,” said Barbara Hastings, Partner at Hastings & Pleadwell.

Other HIEDB board members include business leaders such as James Takamine, President and CEO of Hawaii Community Federal Credit Union, Mike Kaleikini of Ormat, David Honma from First Hawaii Bank, Greg Chun, Ph.D., Kamehameha Schools, Jacqui Hoover from the Hawaii Island Economic Development Board, Roberta Chu of Bank of Hawaii, LeeAnn Crabbe of Queen Liliuokalani Trust, Nahua Guilloz of Parker Ranch, Richard Ha from Hamakua Springs, Richard Henderson from RSM, Inc, Jay Ignacio from Hawaii Electric Light Company, Marvin Min from The Gas Company, Barry Mizuno of BTM, LLC, Mike Sayama, Ph.D. from HMSA, Barry Taniguchi of KTA Super Stores and Bill Walter from W.H. Shipman.

Congratulations on your appointment Ashley!

For more information about the Hawaii Island Economic Development Board visit: http://www.hiedb.org/

For more information about Ashley visit our team member page here

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Congresswoman Gabbard tours YWCA vet housing with Pleadwell

Barbra Pleadwell, Congresswoman Gabbard, Kristi Lefforge, Leslie Miasnik

Barbra Pleadwell, chair of the YWCA of Oahu board, gave U.S. Rep. Tulsi Gabbard a tour of the YW’s Fernhurst facility where, in collaboration with U.S. VETS, the facility offers the first and only transitional housing in Hawai‘i specific for female veterans.  There’s only one other in the nation.

Gabbard has served on active duty in combat in the Middle East so Pleadwell was most happy that the Congresswoman took the time to visit the safe haven at the YW’s Fernhurst. She is one of two female combat veterans to serve in Congress, both newly elected.

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Barbara Hastings: Guest Speaker at PRSA Hawaii’s “View from the Top: PR Outlook for 2013″

Hastings & Pleadwell’s, Barbara Hastings was one of three guest speakers at the PRSA Hawaii “View from the Top: PR Outlook for 2013” conference on Wednesday, January 16, 2013.  Hastings, along with PacRim Marketing Group President and CEO Dave Erdman and Communications Pacific President Kitty Lagareta addressed questions from PRSA Hawaii President Rebecca Pang. The panel discussion focused on the outlook of Public Relations in 2013.

Pang asked a question, which pertained to creatively relaying information to the public via social media.  Hastings explained that in the field of public relations, we should view social media as a “tactic.”   Using the “Gangnam style” viral video as an example, Hastings supported the use of social media and relying less on traditional media.

When asked about top skills a prospective employee should portray, Hastings insisted on good writing skills.

Good job, Barbara!

Dave Erdman, Kitty Lagareda and Barbara Hastings, guest speakers at the PRSA Hawaii "View from the Top: PR Outlook for 2013" Conference.


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